[ZE620KL] (A10beta V25) Earpiece's Sound Quality is Bad When Call Volume is more than 50%

aerialusaerialus Level 2
edited June 23 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 5 ZE620KL
  2. Firmware Version: 17.0615.2005.25
  3. Rooted or not: NOT
  4. Frequency of Occurrence: Always Every Make A Call , Music
  5. APP Name & APP Version (If your issue relates to the app): Phone, Whatsapp Call, Music,

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Hi, After updated to latest Beta (v25) the earpiece's sound quality is Bad when Call volume is set to 50%++

The earpiece's sound is too loud and broken (not clear)

this happened every make a Call (Phone , Whatsapp Voice Call , etc) When "Call Volume" is 50%++

this also happened when play a music when "Media Volume" is 90%++

i attach the video:


Comments

  • Hi aerialus

    Thank you for your asking. Kindly provide the information below so that we could better assist you.

    1. If you roll back to Android 9 or previous version, does the issue remain the same?

    2. Have the device ever been fallen before?

    Also, I have test my ZE620KL with the same firmware version, earpiece and loud speaker with 50% below and beyond, yet I didn't encounter the same issue.

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