Zenfone 5 (Ze620kl)

muchamadadilmuchamadadil Level 1
edited September 2020 in ZenFone 5 Series

Bluetooth connection is always lost when using Bluetooth speakers. (android 10)


  • Hi muchamadadil

    Thank you for your asking. Kindly provide the information below so that we could better assist you.

    1. Your current firmware version

    Settings>System>About Phone>Software information

    If you try to update to the latest version, does the issue still remain? (WW-17.0615.2005.25)

    2. Please check on SMMI test 

    Link on the bluetooth earphone first, then go to 

    Calculator> type ".12345+=">SMMI TEST>Single Test>Bluetooth Test

    If the test fail, please go to ASUS repair center for device checking.

    3. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"

    If the situation remains the same, please provide me the testing result above, thank you.

This discussion has been closed.