My phone does not charge after constant REVERSE CHARGING POP UP

Juan FelipeJuan Felipe Level 1
edited September 2020 in ZenFone Max Pro Series

I have the ASUS ZenFone Max Pro (M2), and it was constantly showing the pop up(every 3 seconds). tryied seeing is the system was updated, which it was, and tryied the safety mode without any success. Did nothing wierd, just put to charge again and now it does not even charge. please help

Comments

  • Hi Juan Felipe

    Thank you for your asking. Please refer to the link as similar issue.


    If your issue still remain after try the suggestion in the thread. Please provide me the issue detail there. Furthermore, if using the phone is quite urgent for you, kindly try following steps to access recovery mode.

    1. Keep pressing "volume down key"

    2. Press "power key" and stop press " power key" once you feel the vibration

    3. Still keep pressing "volume down key" and stop press "volume down key" once you enter [Android Recovery] Screen

    4. Choose "Wipe data/factory reset"

    #Hardware Reset Guide

    *Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

  • Hello Christine,

    I have had previously checked the indicated thread without any success. I have also done the fctory reset but my phones still does NOT charge normally. I have noticed that it does charge when the phone is power is off, and if I turn it on without unplugging it still works. nevertheless, once I unplugg it, it will not charge unless I turn off my phone. I really hope you can help me.

  • Hi Juan

    Thank you for your reply. How old is your battery?

    Since you have done the factory reset and the situation remain the same, please bring your device for battery checking at ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/

    If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

This discussion has been closed.