Screen stops accepting touches by finger after using stylus
mahendras11235
Level 1
in 2-in-1
- System: Windows 10 1909
- Battery or AC: Happens on battery and on AC
- Model: Asus Zenbook Flip 14 (UM462DA, Ryzen 5)
- Frequency of occurrence: Always
- Reset OS: Already done twice, one by me and one by the Asus center themselves
- Screenshot or video: I can take a video if needed
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Detailed description：After writing with the stylus, my Zenbook would stop accepting any input from my finger for about a second. This unresponsiveness is very frustrating, especially when drawing since you will need to use your fingers to zoom often.
Please do not dismiss this as a 'function'. The folks at the HP community have reported the same issue and HP has delivered a software update to fix it. Here is their discussion: youtu. be/laLYqBeHqDs (please remove the space to connect the link as I do not have yet the permission to post links). The issue I face on my Zenbook is exactly the same as what the HP users experience.
What a great inconvenience it is for all of us touch screen users! Please give us a fix Asus.
Comments
Hello mahendras11235,
Yes, a video would be very helpful, please kindly provide.
Also, which brand and model is your stylus pen, our ASUS pen?
Thank you.
Hi Blake.
Here's a video: youtu.=be/qU3YbLftHqw (please remove the "="). I couldn't upload the video through the forum because of the size limit. Yes, I am using the Asus Pen that came with the laptop.
Hello mahendras11235,
Thank you so much.
I have reported this issue.
May you double check if your BIOS, Windows and drivers are all up to date as well?
Thank you again.
Hi Blake.
Thank you too.
Yes, I have the latest updates.
Hi Blake. Please do tell me when the issue has been sorted out. Thanks
Hello mahendras11235,
Sorry that we were having national holiday.
I will let you know once there is anything new.
Thank you.
itech wireless keyboard dongle on startup, then insert the dongle after I've logged in.
Thank you Blake
I am not sure I understand. I don't have a keyboard dongle.
Hello mahendras11235,
After confirming with our technical support,
The mechanism of finger touching and stylus pen touching on this panel are different,
which it takes some time (around 2 second) when switching between them,so that's why we would find some lagging.
This is hardware design, hope you can understand.
Your feedback has been reviewed and carefully escalate for future development.
Thank you so much.
Oh.. Ok
Thanks Blake