I have already said you guys that service center is charging 3k for this Issue! Haven't you guys read? I have already talk about this in other discussion page! My real question is why pay 3k for what we haven't done? Service center has already confirmed it's hardware issue and I have been talking about it from long back! I have talked to asus customer service guy and he was the one who made me talk to my nearest service center. Nobody will agree to pay 3k for nothing!
Please do read this discussion page!
Ok let's wait for the mods to reply but I think they can't help u if it's a hardware issue.
I am also having the same issue. It is from end of February. Still no resolution from Asus.
I believe this issue is for many users so its definitely a firmware problem rather than a hardware one.
Waiting is the only last hope here for confirmation by mods itself weather its hardware or software and dont worry they are alredy discussing it internally @Christine_ASUS will surely respond
Also if service centre guy confirmed that it is hardware than you have to accept the fact if mod replies the same
I would like to tell you please go through CID (customer induced damage) policy with service centre discuss that with them and see what they tell you about your device i hope that may save you from paying if you are assuring that you have never dropped your device and nor any other damage is visible on your device that includes even (paint dents n breaks also hard scratches) but i cant guarantee you it totally depends on service centre's
I hope you can understand
Hardware focusing mechanism is probably stuck
Try shaking the phone or hitting the phone around the back area
It worked for some guys on Zenfone 5z tg chat
This is not a permenant fix but a temprory workaround you can give it a try @Alwyn ☝️☝️
Yeah i know still worth a shot
I think we need to make a consumer complaint and make Asus responsible for what they have done.
I am filing one in my region.
Asus cheated us, instead of fixing the issue for free, they charged Rs. 5000 for camera replacement, though many people reported this issue.
Fraud, Fake, Faulty hardware
I am also facing same issue after last update. This issue is not hardware issue. Camera is showing everything blurry because some issue with update messed up autofocus and camera have fixed focus now. If I have to spend money on fixing this issue I'd prefer to throw away this phone and never buy asus branded stuff again.
If iy would have been software issue then even with the new camera module the problem would persist. It is a hardware issue bro.
Yes indeed.and majority of US are facing .can you count on how many are not facing the issue.either hardware or software, if so many are facing the same issue it is not possible that everyone has droped the phone or used it roughly .few of US have taken the device to customer care .they tried lame solutions like software update which obviously didn't worked ,charged the customer 250 .another guy got it repaired for 5000.
It worked for me thanks :)
Ohh godddd , even im facing such same issue after security update. Idk when it will be fixed and how come this many users can have dropped their devices simultaneously?? We don't even know each other or you guys thing it's a well planned strategy? 😑