Max pro M1 stuck in bootloader

goodfrnd876goodfrnd876 Level 1
edited October 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name:m1
  2. Firmware Version:
  3. Rooted or not:no
  4. Frequency of Occurrence:whenever I press power button
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Automatic emergency 112 dialing

Phone turns off at Asus logo

Earlier..recorded fingerprint vanished

Bluetooth turns on automatically

Heating way too much


  • Hi there, kindly check if you can perform the below functions:

    Rebooting to bootloader

    Step 1. Switch off the device by pressing the Power button for a couple of seconds

    Step 2. After that hold down Volume Down + Power keys together for a few seconds

    Step 3. Release power key and keep pressing volume down button, you will be then be taken to Recovery mode

    Step 6. In recovery Mode go to Reboot to Bootloader by scrolling down/top with volume button

    Step 5. When Reboot to Bootloader is selected then press power key to confirm option

     Option 2: Performing hard reset(data backup is necessary)

    1. Switch off the device

    2. When the device is off, press (also hold) volume down key and then press (also hold) power key.

    After the device vibrates, release the power key (keep holding volume down key) to enter recovery mode.

    3. Select "wipe data/factory reset" by volume down key (or volume up key), and then press the power key.

    4. Select "Yes -- delete all user data" by volume down key (or volume up key), and then press the power key to start reset.

    5. After the reset is completed, select the "reboot system now" and press the power key to reboot your device.

  • I wasn't able to do the step 1 .. phone turns off quickly

    I kept tapping on the screen to log in to my device

    Now using it without touching the power button 😏

  • I seems that it's not just me who is facing this issue ..can you clearly explain what is causing this ?

  • Victor common buddy do something about this issue. A hell lot of users are facing this same issue and it is evident that it is due to your buggy update. You are a multi-national company at least show some professionalism. If you are not able to fix it atleast own up to the problem.

  • when i try to do hard reset menu it automatically shutdown

This discussion has been closed.