Not receiving notifications

SwapySwapy Level 1
edited September 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 5z
  2. Firmware Version:
  3. Rooted or not: Not rooted
  4. Frequency of Occurrence: Most of the time
  5. APP Name & APP Version (If your issue relates to the app): Engross v6.3.4, Google Tasks Version 2020.05.03.310127318.release

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


I'm not able to receive alarm notifications for some apps like Google Tasks and Engross. If the app is dismissed from recent app section the alarm which was set is also dismissed


  • Hi Swapy

    Thank you for your asking. The latest firmware version WW- is now available. If you try to update to the latest version, does the issue still remain? Furthermore, please check on: Settings>Apps & notifications>See all>App info>APP>Notification

    If you have any further queries, please do not hesitate to contact me.

  • SwapySwapy Level 1

    I've updated the firmware but still I'm not getting any notification and I've ensured that the notifications are turned on

This discussion has been closed.