New apps don't work

After the latest update both asus and google chrome, 4 out of 5 apps that i install, they just remain stuck for a long time on the first loading screen, either eventually respond and work or they give not responding app notification. Old apps are not affected, did anyone experience this issue? Anyone have any idea how to fix the issue or even rollback to previous version before latest update?

Comments

  • bst.tccbst.tcc Level 1

    Anyone have any ideas?

  • bst.tccbst.tcc Level 1


    2020-06-17 10:59:35.733 1581-4070/? E/ANDR-PERF-JNI: Iop tryGetService failed

    2020-06-17 10:59:35.745 1581-4070/? E/ActivityTrigger: activityStartTrigger: not whiteListedde.pictofun.labyrinthone/com.unity3d.player.UnityPlayerActivity/67

    2020-06-17 10:59:35.745 1581-4070/? E/ActivityTrigger: activityResumeTrigger: not whiteListedde.pictofun.labyrinthone/com.unity3d.player.UnityPlayerActivity/67

    2020-06-17 10:59:35.753 1581-4045/? E/ActivityTrigger: activityResumeTrigger: not whiteListedde.pictofun.labyrinthone/com.unity3d.player.UnityPlayerActivity/67

    2020-06-17 10:59:35.801 26197-26197/? E/un.labyrinthon: Not starting debugger since process cannot load the jdwp agent.

    2020-06-17 10:59:36.171 1581-2091/? E/WindowManager: Performed 6 layouts in a row. Skipping

    2020-06-17 10:59:37.794 21155-26238/? E/WakeLock: GCM_HB_ALARM release without a matched acquire!

    2020-06-17 10:59:37.796 21155-26238/? E/WakeLock: GCM_CONN_ALARM release without a matched acquire!

    2020-06-17 11:00:00.186 21155-26250/? E/WakeLock: GCM_HB_ALARM release without a matched acquire!

    2020-06-17 11:00:00.188 21155-26250/? E/WakeLock: GCM_CONN_ALARM release without a matched acquire!

    2020-06-17 11:00:18.369 1033-1198/? E/storaged: getDiskStats failed with result NOT_SUPPORTED and size 0

    2020-06-17 11:00:25.174 1581-1654/? E/ActivityManager: Sending non-protected broadcast com.asus.intent.smartreading from system 1581:system/1000 pkg android

      java.lang.Throwable

        at com.android.server.am.ActivityManagerService.checkBroadcastFromSystem(ActivityManagerService.java:21747)

        at com.android.server.am.ActivityManagerService.broadcastIntentLocked(ActivityManagerService.java:22351)

        at com.android.server.am.ActivityManagerService.broadcastIntent(ActivityManagerService.java:22518)

        at android.app.ContextImpl.sendBroadcast(ContextImpl.java:1009)

        at com.android.server.power.PowerManagerService$PowerManagerHandler$1.run(PowerManagerService.java:4058)

        at android.os.Handler.handleCallback(Handler.java:873)

        at android.os.Handler.dispatchMessage(Handler.java:99)

        at android.os.Looper.loop(Looper.java:193)

        at android.os.HandlerThread.run(HandlerThread.java:65)

        at com.android.server.ServiceThread.run(ServiceThread.java:44)

    2020-06-17 11:00:36.710 612-639/? E/cutils: Failed to mkdirat(/storage/9016-4EF8/Android/obb/de.pictofun.labyrinthone): I/O error

    2020-06-17 11:00:36.805 26197-26226/? E/SchedPolicy: set_timerslack_ns write failed: Operation not permitted

    2020-06-17 11:00:37.188 612-639/? E/cutils: Failed to mkdirat(/storage/9016-4EF8/Android/data/de.pictofun.labyrinthone): I/O error

    2020-06-17 11:00:36.806 26197-26226/? E/SchedPolicy: set_timerslack_ns write failed: Operation not permitted

    2020-06-17 11:00:37.278 675-6066/? E/msm8916_platform: platform_check_backends_match: Invalid snd_device =

    2020-06-17 11:00:37.278 675-6066/? E/msm8916_platform: platform_check_backends_match: Invalid snd_device =

    2020-06-17 11:00:37.278 675-6066/? E/voice: voice_is_in_call_rec_stream: input stream is NULL

    2020-06-17 11:00:37.279 675-6066/? E/audio_hw_utils: send_app_type_cfg_for_device: Could not get ctl for mixer cmd - Audio Stream Capture 40 App Type Cfg

    2020-06-17 11:00:37.279 675-6066/? E/voice: voice_is_in_call_rec_stream: input stream is NULL

    2020-06-17 11:00:37.279 675-6066/? E/ACDB-LOADER: Error: ACDB AudProc vol returned = -19

    2020-06-17 11:00:44.961 21155-26308/? E/WakeLock: GCM_HB_ALARM release without a matched acquire!

    2020-06-17 11:00:44.967 21155-26308/? E/WakeLock: GCM_CONN_ALARM release without a matched acquire!

    2020-06-17 11:00:45.065 25487-26316/? E/WorkSourceUtil: Could not find package: com.google.android.gms.westworld

    2020-06-17 11:00:45.105 25487-26317/? E/WorkSourceUtil: Could not find package: com.google.android.gms.westworld

    2020-06-17 11:00:45.444 26318-26318/? E/e.learnfilipin: Not starting debugger since process cannot load the jdwp agent.

    2020-06-17 11:01:18.370 1033-1198/? E/storaged: getDiskStats failed with result NOT_SUPPORTED and size 0

    2020-06-17 11:01:20.900 1581-1654/? E/ActivityManager: Sending non-protected broadcast com.asus.intent.smartreading from system 1581:system/1000 pkg android

      java.lang.Throwable

        at com.android.server.am.ActivityManagerService.checkBroadcastFromSystem(ActivityManagerService.java:21747)

        at com.android.server.am.ActivityManagerService.broadcastIntentLocked(ActivityManagerService.java:22351)

        at com.android.server.am.ActivityManagerService.broadcastIntent(ActivityManagerService.java:22518)

        at android.app.ContextImpl.sendBroadcast(ContextImpl.java:1009)

        at com.android.server.power.PowerManagerService$PowerManagerHandler$1.run(PowerManagerService.java:4058)

        at android.os.Handler.handleCallback(Handler.java:873)

        at android.os.Handler.dispatchMessage(Handler.java:99)

        at android.os.Looper.loop(Looper.java:193)

        at android.os.HandlerThread.run(HandlerThread.java:65)

        at com.android.server.ServiceThread.run(ServiceThread.java:44)

    2020-06-17 11:01:38.249 612-639/? E/cutils: Failed to mkdirat(/storage/9016-4EF8/Android/data/de.pictofun.labyrinthone): I/O error

  • bst.tccbst.tcc Level 1

    This is one example of error log for an new app installed when opened.

  • Hi bst.tcc

    Thank you for your asking. Please refer to the link below as a similar issue


    Kindly provide the information below so that we could better assist you.

    1. Model Name: MPM1? ZB602KL?

    Settings>System>About phone

    Refer to the link below to check the model name by model no. in the link

    https://www.asus.com/support/FAQ/1014441/

    2. Your current firmware version

    Setting >System>About Phone>Software information

    If you try to update to the latest version, does the issue still remain?

    3. Your Chrome version

    Settings>Apps & notifications>See all>App info>Chrome>Advanced>version no. at the bottom

  • bst.tccbst.tcc Level 1

    Model name: ASUS_X00TDB

    Current Firmware(build number): PKQ1.WW_Phone-16.2017.2005.082-20200506

    Chrome version: 83.0.4103.101

    Have to mention I don't have any issues with Chrome or Gmail, as for the fix they recommended i actually uninstalled the updates and disabled chrome and tried without it and re-enabled and updates chrome from play store, same issue with 90% of new apps.

  • veeharish2005veeharish2005 Level 2
    edited June 18

    I think factory reset can clear those issues.

    And the issue with chrome app was fixed by Google so now you can update to the lastest version of chrome.

  • bst.tccbst.tcc Level 1

    Well I think you are right, problem i have is, I have about 50GB data on internal to backup, and if this doesn't work, then I will have bigger problems like google authenicator not working, banking apps not working...

  • Can you copy your important data to a computer or sd card.

  • Hi bst.tcc

    As veeharish2005 mentioned above, I also suggest you to try "the Factory Reset" 

    Settings>System>Advanced>Reset options>Erase all data(factory reset)


    # Local backup guide

    # Google Drive backup guide


    If the issue remains after the factory reset, please don't be hesitate to let me know. Thank you.

  • bst.tccbst.tcc Level 1

    Unfortunately Factory reset didn't help, in fact now I have even apps like YouTube giving not responding when trying to watch videos, in addition with previous issue where some apps don't work. Anyway to downgrade my firmware?

  • Hi bst.tcc

    Thank you for your reply. Have your device been rooted or unlocked before? If it haven't been rooted and already tried the factory reset, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/

    If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs


    If you still want to downgrade the firmware, the website didn't release Android 9 to Android 8 file, yet you could downgrade by the following steps

    WW-16.2017.2005.082>(manual update)>WW-17.2017.2004.424>(micro sdcard update)>MaxProM1_downgrade_to_9>WW-16.2017.1912.060


    #Manual Update Guide

    https://www.asus.com/support/FAQ/1009748/

    #Android 10 to Android 9 Guide (https://www.asus.com/support/FAQ/1042349)

    1. Download "Version MaxProM1_downgrade_to_9" and then put the image file into the root directory of the MicroSD card.

    https://www.asus.com/supportonly/ZenFone%20Max%20Pro(M1)(ZB602KL)/HelpDesk_BIOS/

    2. Insert MicroSD card into phone and then power off the device.

    3. Long press with "Power" key and "Volume Down" key together and stop after feel the vibration to enter Recovery Mode

    4. Use "Volume Down/Up" key and press "Power" key to choose "Apply update from external storage"

    5. Select the downgrade file

    6. When the updating process is done, Choose "Wipe data/factory reset" and tap"Yes" to perform the master clear.

    7. "Wipe cache partition" > "Yes"

    8. "Reboot system now" 

  • bst.tccbst.tcc Level 1

    How about me upgrading to Android 10 is it possible for Asus Zenfone Max Pro M1? And no my phone was never rooted or unlocked before.

  • bst.tccbst.tcc Level 1

    Or even a way to downgrade my Android 9 updates, cause even with factory reset I didn't have to update my Android 9 so I would suspect is still the last version that was giving me the issues even before.

  • bst.tccbst.tcc Level 1

    I was able to do a little "hack" to downgrade, was also able to update to Android 10 and worked fine until Google started to auto update something at the beginning, then I started to encounter same issues. It looks like a software maybe compatibility issues somewhere cause some apps work just fine while other don't work or work with issues.

  • DeannnnnnDeannnnnn Level 1

    Then roll back again and stop *auto update?

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