Couldn't reedem 100GB Google Drive free storage

cristigh13cristigh13 Level 1
edited September 2020 in Others

Please tell us some basic information before asking for help:

  1. Model Name: ZE551ML
  2. Firmware Version: LRX21V.WW-ASUS_Z00A-
  3. Rooted or not: Not rooted
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app): Google Drive 2.19.412.05.75

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.



I have been using my Asus Zenfone 2 for a while and never noticed that I was entitled to redeem 100GB of free storage on Google Drive until recently when I have restored my phone to factory settings. Unfortunately, when I entered my gmail account I received an error message that the offer cannot be redeemed with my account and to try with another one (see screenshot). I've tried with a second account but got the same error. Let me tell you that this is the first time I tried to redeem the offer.

Can you help me understand what kind of account should I get to redeem the storage?



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