Fast-forward in Amazon prime

vamsivamsi Level 1
edited September 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name:
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Hi I recently installed Amazon prime and all the videos are automatically being played on fast-forward mode. Are there any solutions or is this a bug in max pro m2. I checked multiple forums but that bug in prime is from 2018.

Thank you.

Comments

  • Hi, we'd request you follow the below steps:

    1. Check your phone for latest software version.

    2. Clear cache & storage of the App after backing up & disable/re-enable the App

    3. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    4. If still you face the issue factory reset your phone after taking a full backup.

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