Asus Rog 2 phone Stopped charging via the bottom USB C and side port ! Need urgent help.
Hi Team ,
I am facing the Charging problem , the bottom USBC port stopped functioning .
When this started to happen I got a message that the USB Charging port is too high temperature and please reachout to the service center. I also smelled a burning smell coming out of the bottom charging port.
The Side USBC worked for some time , but eventually died as I got similar message , Charging port is too hot. And got the burning smell from the side port as well.
The Service center is closed in My city due to the lockdown, please help! My work is getting impacted due to this problem.
Serial Number : K9AIGF00V009NSL . Build number: QKQ1.190825.002.WW_phone-17.0230.2004.60
Running on Android 10 . Always used the Official 30 W/
18W charger. Phone is not rooted and running on the official android 10.
From what I read , this appears to be a known hardware/software issue . Can you please ship a replacement device to help in such desparate times.
Please reachout to me [email protected] as soon as possible as my work is getting impacted due to this .