Desktop - Touch Screen internal crack but external not crack

WadrianWadrian Level 1
edited September 2020 in Others

Please tell us some basic information before asking for help:

  1. Model Name: AS V241F 1B 8265U/8G/1SR5
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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I was using the desktop (touch screen model -less than a year old) when i realised there is a line running across the screen. When i check the monitor, there isnt any crack or impact point at the external screen. So i sent in to the service centre and the engineer said they do not know what is the caused of it but the inter is cracked. ASUS require me to pay a replacement cost of over SGD$600.

Anyone using the same model that face the same problem? I am so not willing to pay for the replacement cost.

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