M2 Camera black screen.

SoumyadityasSoumyadityas Level 1
edited September 2020 in ZenFone Max Pro Series

I have a Zenfone Max Pro M2. Since a long time (Feb/March) my front camera has not been working. It shows a black screen with all the options. Also since May, the back camera has been having the same issue. It turns on sometime, but with a lot of freezing. Sometimes there's an error message, "open camera error id=0." Can someone please help?


  • 1. Check your phone for latest software version.

    2. Go to Camera settings & try changing focus mode

    3. Clear cache & storage of Camera App after backing up & disable/re-enable camera App

    4. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    5. If still you face the issue factory reset your phone after taking a full backup.

    6. Last option would be to visit the service centre to have

    a check. Locate here: https://www.asus.com/in/support/Service-Center/India

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