App crashes on when do not disturb is enabled

DcendentsDcendents Level 1
edited September 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 5Q
  2. Firmware Version: latest?
  3. Rooted or not: not rooted
  4. Frequency of Occurrence: Every time
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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I just changed my phone to Asus Zenfone 5Q and I noticed a weird behavior, I even did a factory reset and restarted from scratch, only to face the same issue again the next day.

So when do not disturb is activated, if I reboot the phone, then the flashlight will not work (the button is greyed out) and some apps, most notably acrobits softphone will not start and crash. As soon as I disable the do not disturb, everything works correctly again, no reboot is necessary.

I like to activate DND automatically with rules and I don't want to try and remember what time it is if I need to reboot and then have to disable DND and start my softphone manually. I would expect my apps to start automatically, even if DND is on.


Thanks

Comments

  • Hi Dcendents

    Thank you for your asking. Kindly provide the information below so that we could better assist you.

    1. Your current firmware version

    Setting >System>About Phone>Software information

    If you try to update to the latest version, does the issue still remain?

    2. Please check on your "Auto-start manager/Battery-saving options/Battery modes" settings

    Mobile Manager>PowerMaster>Auto-start manager/Battery-saving options/Battery modes


    If you have any further queries, please do not hesitate to contact me.

  • Here are some screenshots, I'm on the latest version and all the power options seem fine to me.

    As I said it only happens when I reboot while DND is on, otherwise my softphone starts correctly on autoboot

  • Here is what I have after a reboot while dnd is on, no flashlight and some apps won't start

  • It is the same in safe mode for the flashlight, obviously I cannot test the softphone in safe mode.

    So it could be an issue with the phone then?

  • Could you provide me a video of DND>reboot>"acrobits softphone, other apps" won't start. Please also check weather the apps' version are the latest and provide me the version of apps that couldn't start. Thank you.

  • Hi, here is the video of the softphone not starting.

    It is the latest version

    Acrobits softphone 5.2.22


    The other apps I had problems with are ok now, I think because I have my account and credentials already saved in them and it was not the case when I had problems with them before.


    Thanks

  • Hi Dcendents

    Thank you for your reply. I have forwarded the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.

  • Hi Dcendents

    We apologize for any inconvenience caused and your valuable advice will be included in future design and optimization considerations. Thank you.

This discussion has been closed.