[Zenfone 5 2018 android 10 beta 2] Earphone volume button error

chrisdionleon80

Please tell us some basic information before asking for help:

1. Model Name: ZE620KL
2. Firmware Version: V17.0615.2003.22
3. Rooted or not: not
4. Frequency of Occurrence: always
5. APP Name & APP Version (If your issue relates to the app): Earphone volume button

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Earphone volume button error, when i press the volume up it make the volume down, the play button work, but the volume down button not working, i tried use the earphone on other device and its work, Hope it will be fixed in the next beta update, and is there any information about beta 3 update for zenfone 5 ?

Christine_ASUS

Hi Chris

Thank you for your asking. Could you tell me which earphones are you using? Kindly provide me the link. Thank you.

chrisdionleon80

https://zentalk.asus.com/en/discussion/comment/87506#Comment_87506

i'm using 1 more triple driver in ear headphone e1001

chrisdionleon80

is there any information about next zenfone 5 beta for this month ?

Christine_ASUS

Hi Chris

Does the issue appear after any system/apps download or upgrade? Could 1more earphones work properly in any other firmware system (which version)?

For further information related to any firmware update, please stay in tune with our social media channels or visit our Asus support website.

#ZE620KL Firmware Spot_Asus Support

https://www.asus.com/Phone/ZenFone-5-ZE620KL/HelpDesk_BIOS/

chrisdionleon80

https://zentalk.asus.com/en/discussion/comment/87919#Comment_87919

yes....the issue appear after i update to android 10 beta 2, but when I'm using the android pie version .130 it works properly

Is there any official statement about zenfone 5 android 10 stable release ?

Christine_ASUS

Hi Chris

I have forwarded the information of earphones issue to the relevant department. We will keep you updated and your consideration will be very much appreciated.

ugursrc24

When will the zenfone 5 ze620kl android 10 beta 3 update and stable version be released?

Christine_ASUS

Hi friends,

The issue of earphone volume button has been solved with the latest version WW-17.0615.2005.25, which is now on our official website, please check your phone Settings>System>System update, or visit our website for manual update

https://www.asus.com/Phone/ZenFone-5-ZE620KL/HelpDesk_BIOS/

#Update Guide

https://www.asus.com/support/FAQ/1009748/

If you have any further queries, please do not hesitate to contact me.