Fingerprint not work

abhijithklrabhijithklr Level 1
edited September 2020 in ZenFone Max Series

1.model name - Asus zenfone max M1

2.firmware version - 3.18.71-perf-g5728bb9 [email protected] #1

3.not rooted

4.the issue always happening

5.the issue is related to the security fingerprint scanner.

The problem was came by after updating the latest security patch update. The fingerprint scanner does not work and the fingerprint lock adding option is missing. Here the screenshot 👇

Please issue the problem.


  • Hi kindly let me know the below:


    Go to setting => About => Software information.

    Also, for Max M1 there is downgrade available in case you want to use the fingerprint option and don't want to be stuck in the meanwhile.

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