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Fingerprint not work

abhijithklr
Star I

‎06-04-2020 10:50 PM - last edited on ‎01-16-2024 01:08 AM by Community Manager

1.model name - Asus zenfone max M1
2.firmware version - 3.18.71-perf-g5728bb9 scm@archermind #1
3.not rooted
4.the issue always happening
5.the issue is related to the security fingerprint scanner.
The problem was came by after updating the latest security patch update. The fingerprint scanner does not work and the fingerprint lock adding option is missing. Here the screenshot 👇
screenshot-20200604-183840.jpg

Please issue the problem.
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1 REPLY 1

ARP_ASUS
Community Legend II

‎06-08-2020 11:11 PM

Hi kindly let me know the below:
Firmware:
Go to setting => About => Software information.
Also, for Max M1 there is downgrade available in case you want to use the fingerprint option and don't want to be stuck in the meanwhile.
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