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[ZenFone 3 Max] The apps control my phone

marcinmk76marcinmk76 Level 1
edited September 30 in ZenFone Max Series

The phone atop me from everything,control everything

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  • Christine_ASUSChristine_ASUS mod
    edited June 4

    Hi marcinmk76

    Thank you for your asking. Kindly provide the information below so that we could better assist you.

    1. Does the issue appear after any system/apps download or upgrade?

    2. Model Name: Settings>System>About phone

    Refer to the link below to check the model name by model no. in the link

    https://www.asus.com/support/FAQ/1014441/

    3. Could you still backup your data with cable to PC? Please backup your data and try factory reset by the following steps below:

    a. Keep pressing "volume down key"

    b. Press "power key" and stop press " power key" once you feel the vibration

    c. Still keep pressing "volume down key" and stop press "volume down key" once you enter [Android Recovery] Screen

    d. Choose "Wipe data/factory reset"

    #Hardware Reset Guide

    https://www.asus.com/support/FAQ/1006346/

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