The phone atop me from everything,control everything
Thank you for your asking. Kindly provide the information below so that we could better assist you.
1. Does the issue appear after any system/apps download or upgrade?
2. Model Name: Settings>System>About phone
Refer to the link below to check the model name by model no. in the link
3. Could you still backup your data with cable to PC? Please backup your data and try factory reset by the following steps below:
a. Keep pressing "volume down key"
b. Press "power key" and stop press " power key" once you feel the vibration
c. Still keep pressing "volume down key" and stop press "volume down key" once you enter [Android Recovery] Screen
d. Choose "Wipe data/factory reset"
#Hardware Reset Guide