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[ZenFone 3 Max] The apps control my phone

marcinmk76marcinmk76 Level 1
edited September 2020 in ZenFone Max Series

The phone atop me from everything,control everything

Comments

  • Christine_ASUSChristine_ASUS mod
    edited June 2020

    Hi marcinmk76

    Thank you for your asking. Kindly provide the information below so that we could better assist you.

    1. Does the issue appear after any system/apps download or upgrade?

    2. Model Name: Settings>System>About phone

    Refer to the link below to check the model name by model no. in the link

    https://www.asus.com/support/FAQ/1014441/

    3. Could you still backup your data with cable to PC? Please backup your data and try factory reset by the following steps below:

    a. Keep pressing "volume down key"

    b. Press "power key" and stop press " power key" once you feel the vibration

    c. Still keep pressing "volume down key" and stop press "volume down key" once you enter [Android Recovery] Screen

    d. Choose "Wipe data/factory reset"

    #Hardware Reset Guide

    https://www.asus.com/support/FAQ/1006346/

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