Asus zenfone 3 deluxe cannot be turned on

iwen_weniwen_wen Level 1

Please tell us some basic information before asking for help:

  1. Model Name: Asus zenfone 3 deluxe
  2. Firmware Version:
  3. Rooted or not: not
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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could not turn on the phone all of a sudden. the charge light didn't turn on

please tell me what the problem



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Comments

  • Hi iwen_wen

    Could you still backup your data via cable to PC? Please try to backup your data and follow steps below to access recovery mode.

    1. Keep pressing "volume down key"

    2. Press "power key" and stop press " power key" once you feel the vibration

    3. Still keep pressing "volume down key" and stop press "volume down key" once you enter [Android Recovery] Screen

    4. Choose "Wipe data/factory reset"

    #Hardware Reset Guide

    https://www.asus.com/support/FAQ/1006346/

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