HELP PLEASE! Is it possible to unlock my phone without losing data?

ZT-ea958bbcZT-ea958bbc Level 1
edited September 2020 in ZenFone Max Pro Series

I own a Zenfone Max Pro M1, reset my phone password a couple days ago. Can't remember it. The fingerprint works, but the phone requires me to enter my password every time my phone restarts. Can I unlock it without a hard reset and avoid losing all my data?


  • Hi there, kindly try and recover your Google account using a different device - Laptop/Mobile. If Google account cannot be accessed then it's a challenge. Kindly share with us a screenshot on which screen your device is stuck on, so that we can help you further. 

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