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  • Hi floryn_rooney96

    Thank you for your asking. Kindly provide the information below so that we could better assist you.

    1. Model Name: Settings>System>About phone

    Refer to the link below to check the model name by model no. in the link

    https://www.asus.com/support/FAQ/1014441/

    2.Your current firmware version

    Setting >System>About Phone>Software information

    If you try to update to the latest version, does the issue still remain?

    3. Does the issue appear after any system or apps update/download?

    4. Have you open location permissions in apps?

    Settings>Security & lock screen>Location>App-level persmissions>turn on the permission of the app you want

    Furthermore, remember to turn on the "Location" (swipe down Quick Setting area).

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