Same reply........ 😂🙄
Appreciate the initiative 👍🏼 . It's turning out like a chicken & egg situation . But ASUS should add Vo-Wifi in the first place
Chances are very less now as carriers mostly focus on latest models support and 5z has completed its 2 year mark and discontinued for sale so keep your finger crossed from here 🤞
@Abhinav @amitgarde3 @aamod.v8 @adityapruthi2001
Thank-you for responding. I owe you all a big thank-you for obliging.
Please do remember that these efforts are being intended at Asus to let them know that the Telecom Operator (Jio - India) is very much active in working with the manufacturer (Asus). Can & will ASUS reciprocate now? It would not be professional to talk about operator support anymore now. Operator support is very much available.
Though these may appear to be repeat messages, eventually, it should start to work somewhere to arrive at some kind of logical solution - Big YES or a small NO.
@Blake_ASUS @Titan_ASUS @Laura_ASUS @CH_ASUS @Anders_ASUS @Christine_ASUS @Laura_ASUS @ARP_ASUS
Can ASUS team now respond for Vo-WIFI support for Asus Zenfone 5Z? Telecom Operator (Jio - India) has officially confirmed that they are working with the manufacturer (Asus) for enabling the support!!!
A response on this would be much appreciated, from ASUS.
Can ASUS now work and get this enabled through software update please?
During these COVID times (March 2020 to August 2020), not many handsets were launched. It was not the usual times for launches and hence it was a different situation.
You are practically right - but investing efforts till Asus comes and says - YES or NO!
Atleast ASUS cannot talk about operator support any more. Operator's support is already IN!
Kindly refer to 4 main requirements below that needs to fulfill to use VoLTE/VoWifi function :
A. The carrier supports VoLTE/VoWifi
B. The carrier supports VoLTE/VoWifi with the/your model
C. SIM Card has VoLTE/VoWifi
D. Both side are using VoLTE/VoWifi
1 - Mam In India Reliance Jio and Bharti Airtel both support VoWiFi and VoLTE in INDIA.
2 - YES 5z is not supported for VoWiFi but do support VoLTE in India. We're requesting Asus to initiate talks with operators for 5z VoWiFi in India.
3 - Yes sim card has support for VoLTE/VoWiFi.
4 - As of now 5z support VoLTE but doesn't support VoWiFi.
Hi Asus Team / Christine,
Responding to your questions, in the same order, one by one....
A. Carrier (Reliance Jio) supports VoLTE (from 2017) and VoWIFI (2019), already.
B. Carrier supports lot of handsets for VoWIFI (almost 60+ handsets from various vendors), including 3-4 models from ASUS, already.
But the carrier (Reliance Jio) is saying that they are working with ASUS but ASUS is not responding for Zenfone 5Z. Carrier's team is saying that ASUS is not responding for Zenfone 5Z related emails. They had mentioned that there are about 120K Zenfone 5Z handsets currently using Jio SIM. But the manufacturer (Asus) is not sharing the dump files required for whitelisting of Zenfone 5Z IMEI's which will help to configure in Jio system for Vowifi & help release software patch.
Carrier is stating that Asus used to respond actively for 2 other models, but not for Zenfone 5Z model.
C. Carrier (Reliance Jio) SIM card supports VoLTE (from 2017) and VoWIFI (2019), already.
D. Both sides are currently using VoLTE already (Carrier & Handset - Zenfone 5Z). But for VoWIFI, ASUS has to work with Carrier (Reliance Jio) to solve the problem.
CAN ASUS URGENTLY WORK WITH CARRIER (RELIANCE JIO) TO RESPOND TO THEIR EMAILS FOR ACTIVATING VOWIFI FOR ZENFONE 5Z PLEASE?
@Abhinav @amitgarde3 @aamod.v8 @adityapruthi2001 @Sasank @JACKSPARROW @vitorgn @vkk178 @adityadas086 @Debasish Sahoo @robinjos @subhojit.dey @sidarya31 @elizednicolas0329 @CachexxCookies @apurbadas24a @maiya.raviraj @hkumar73 @defylimitations @Chintan Devganiya @annuraja01 @Averan @[email protected] @gtnvvsunil9999
@Blake_ASUS @Titan_ASUS @Laura_ASUS @CH_ASUS @Anders_ASUS @Christine_ASUS @Laura_ASUS @ARP_ASUS @AnthonyLee_ASUS @Kris_ASUS @Victor01_ASUS
Today one of the customer representative from Asus India has called me regarding VoWiFi. He just said the same old thing we'll solve this issue soon. We have escalated the issue to the concerned department.
I have the whole conversation recording but it's in Hindi language. If you want I can share with you too.
@aamod.v8 @amitgarde3 @sidarya31 check out this.
If this is true than asus is not doing a justice to flagship 😔 look into this carriers are complaining about ASUS for not responding to there emails read above comment please regarding vowifi 120k user base for 5z & jio is a huge number
Then Why is this happening ASUS? @Anders_ASUS @CH_ASUS @ARP_ASUS @Christine_ASUS
I wish asus should quickly respond to carrier emails and make this happen by working with them for 5z this is really a basic feature these days for low network areas and 2018 models have this why not 5z?
...And the worst thing, is, we are only talking about Reliance Jio.
I just checked today (Wednesday, 23rd September 2020) with my contacts with Bharti Airtel Airtel UE (User Equipment / User Experience) team members.
They are saying that ASUS is worst in terms of working with carriers. At the level of General Manager, he comments that he has worked with almost 20+ vendors & 130+ models, but ASUS is the least responsive in terms of any support. Either the response is very delayed or totally irrelevant.
He claims that he has been working for VoLTE since 2016 and VoWIFI since 2018, the response of ASUS along with 2 more Indian brands are the worst. He added that, hence, even today, in Airtel website, ASUS does not appear as a category in VoWIFI support. Not even an single handset of ASUS is showing up in the supported list of VoWIFI handsets.
He also added that, there are about 80K handsets of Zenfone 5Z in Airtel Network.
Do you have any screenshot regarding all these words. Just show us all everything.
@aamod.v8 @sidarya31 @amitgarde3
the main reason is that Asus India is very lazy n really don't bother about these issues.
Then Asus global should take necessary strict steps against these type of works.
Sorry..Conversation was over mobile phone. I knew him in person, as ex-colleague.
How you know about jio. Does he also someone who works in Jio?