[Zenfone 5 ZE620KL] Game genie "no alerts" bug

carlandres18carlandres18 Level 1
edited September 2020 in ZenFone 5 Series
  1. Model Name: Zenfone 5
  2. Firmware Version: latest build March 2020
  3. Rooted or not: not
  4. Frequency of Occurrence: when playing games and someone calls
  5. APP Name & APP Version: Game genie, Mobile legends, Viber, Facebook Messanger

I still get fullscreen viber and Facebook messenger calls while playing in game which disconnects me from matches.

Please fix issue


  • edited June 2020

    Hi carlandres18

    Thank you for your asking. Kindly provide the information below so that we could better assist you.

    1. Your current firmware version

    Setting >System>About Phone>Software information

    Is your firmware version WW_V16.0615.2004.126 (April)? If you try to update to the latest version, does the issue still remain?

    2. Viber & Facebook version

    If you try to update the both app to the latest version, reboot and reopen the apps, does the issue still remain? If it wasn't solved, could you provide me your Viber & Facebook version?

    If the situation stays the same, could you please provide me the video of re-open Mobile legends with Game genie>open no alters>receiving message or calls?

This discussion has been closed.