Security patch
h.n.w.f.y.w
Level 1
Please tell us some basic information before asking for help:
- Model Name:zc600kl
- Firmware Version:9
- Rooted or not:no
- Frequency of Occurrence:0
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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We don't receive May security update until now.
Will Asus plan to roll up android 10 to 5q or not, even a beta version.
We received one major system update only, we have the right for two major update and one beta.
This discussion has been closed.
Comments
https://zentalk.asus.com/en/discussion/29200/200528-zenfone-5-ze620kl-ww-16-0615-2005-130
asus zenfone 5q security update???????
asus zenfone 5q security update???????
Dear friends
Asus will continuously provide applicable updates to our products for 18 months from the device first become available on the market. For any devices launched over 18 months, there will no longer be any system updates and maintenance (including ZenUI Launcher).
Sorry for any inconvenience this may cause. Thank you for your understanding and support.
Reply to Christine_ASUS
Dear Christine,
could you please clarify your reply?
Do you refer to corrective maintenance, evolutive maintenance or both?
Are you telling us that the Asus 5z, released by Asus in July 2018 (in Europe), was supposed to get the monthly security patches, released by Google on a monthly basis, only until January 2020? Did Asus release the security patches in 2020, until the May 2020 security patch, by mistake?
She said about Zenfone 5.
And regarding Zenfone 5z it will still receive updates for some more time.
Hope u understand 😊
Zenfone 5 2018 will not get any update again too ?
I really don't know what Asus has planned for Zenfone 5 even I don't know whether Zenfone 5 will get future updates or not.
I just said what Christine mam has said about Zenfone 5.
I am a Zenfone 5z user and I cannot say anything regarding Zenfone 5.
If you have any queries you can ask Asus team via Asus online chat or via Email
Hope u understand 😊
Reply to Christine_ASUS (second attempt)
Dear Christine,
I requested earlier today a clarification to your statement and I got a reply from Mr. Debasish Sahoo, which does not answer my questions. I would like a reply from Asus and not from an expert user. Could you please reply to my questions ?- the matter is an important one and we need a statement by Asus.
My questions were:
Do you refer to corrective maintenance, evolutive maintenance or both?
Are you telling us that the Asus 5z, released by Asus in July 2018 (in Europe), was supposed to get the monthly security patches, released by Google on a monthly basis, only until January 2020?
Did Asus release the security patches in 2020, until the May 2020 security patch, by mistake?
Asus is already working on zenfone 5 & 5z number of fixes are yet to come so this is not the end for sure so dont you worry freind and it is confirmed by mod
Only the diffrence is as zenfone 5 series is completing its 2 years mark so it will receive update only subsequently so no more bimonthly updates from now
Every subsequent update will have new security patch and bug fixes for sure
So i hope now its clear to you
I hope you understand
Thankyou 😊
asus wont provide any updates after now for all zenfone 5 series, even security one, although other brands promise to deliver 2 os and 1 beta and 3 years security update, asus says that their phones will have support for only 18 months.
We must file a lawsuit with the American consumer protection and FTC against Asus
Read this 👇 updates will be coming please dont worry apart from bimonthly those will be subsequently
Meaning to say after 2 years asus won't give any support to user on the security updates?
Yes you will not receive any updates or security patches after 2 years from market release.
reply to amitgarde3
Dear amitgarde3,
Thank you for your kind reply, which unfortunately does not answer the precise questions I had for Christine_ASUS.
In any case, coming to you:
Best regards
Dear friends
Thank you all for your reply. Sorry for any misunderstanding it may caused from the conversation. Since this is a ZC600KL thread, I answered for ZC600KL question.
For other models (e,g. Zenfone 5 or 5Z), I haven't received any further information yet. For further information related to any firmware update, please stay in tune with our social media channels or visit our Asus support website.
Dear Asus users
zenfone 5 series (q,5,5z) became old and out of frequency update and service, because of Asus support roles, so thanks alot Asus.
They are working on various fixes and internally it is confirmed kindly wait for new update 5z will still receive update n security patch it may take some time dont know when but its sure updates are still incoming every 2 months from now until november it will keep same path
Thanks!
Dear friend, you are a user like us not even a mod. Look at this reply from Asus mod, everything is clear.
No security or os update.
Dear freind i guess you did not read this carefully i mentioned that it is confirmed by mod internally so doesnt matter if m user, we are continously discussing few more problems internally and they are working hard on it
We will still recive bug fixes and security patches
Thanks!