Phone screen does not turn off

gupta.adi16

Please tell us some basic information before asking for help:

1. Model Name: Max pro m1
2. Firmware Version: 63
3. Rooted or not: no
4. Frequency of Occurrence: sometimes
5. APP Name & APP Version (If your issue relates to the app): Screen

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Sometimes my phn screen automatically turns on whenever I try to close it.. only option to stop it by turning off Gestures. Anybody got a fix?

victor010

Hi there, you may click on the following link to download the latest update manually, request you to read the instructions before upgrading and take a full backup of the device before. Click here: https://www.asus.com/in/Phone/ZenFone-Max-M1-ZB556KL/HelpDesk_BIOS/