Does the issue appear only on the stock camera and or on apps like Instagram as well? We suggest that you try clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage). And then, if it happened on other apps, try to re-install apps and check again.
If the issue remain the same, kindly provide the information below so that we could better assist you.
1. Model Name: Settings>System>About phone
Refer to the link below to check the model name by model no. in the link
Lailani
Level 1
Comments
Please help me to fix this.
Hi Lailani
Thank you for your asking.
Does the issue appear only on the stock camera and or on apps like Instagram as well? We suggest that you try clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage). And then, if it happened on other apps, try to re-install apps and check again.
If the issue remain the same, kindly provide the information below so that we could better assist you.
1. Model Name: Settings>System>About phone
Refer to the link below to check the model name by model no. in the link
https://www.asus.com/support/FAQ/1014441/
2. Your current firmware version
Setting >System>About Phone>Software information
If you try to update to the latest version, does the issue still remain?
Furthermore, you could contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs