vivobook s14 restarts automatically while shutdown

arun286848arun286848 Level 1
edited September 30 in VivoBook

vivobook s14 automatically restarts while i try go for the shutdown option ,the system shutdown completely in the next second it restart again

Detailed description:

Comments

  • edited May 29

    Hi @arun286848 Could you provide us the complete model of your vivobook 14? Please check if your BIOS, Windows (1903/1909) is up to date, and drivers are all updated. And when did it start to happen? (ex: After update/install program). Lastly, is there any error message show up?

    After driver, BIOS, and windows are all updated, please check if problem remains. If it happens, you can try to enter safe mode and try to see if problem still occurs in safe mode, and let us know the result.

    Please refer to this link to enter safe mode: https://www.asus.com/support/FAQ/1013074/

    Thanks!

This discussion has been closed.