My Game Genie App can't load videos

Please tell us some basic information before asking for help:

  1. Model Name: Ze520kl
  2. Firmware Version: WW_15.0410.1807.75_0
  3. APP Name : Game genie
  4. APP Version : 3.0.0.15_180118

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Hi.. I have a problem with my game genie on my phone. Because it can't load video. It says "it can't connect to the internet". I had previously reset my phone, and the game genie returned to the first version. And until now, it can't load videos.


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