Netflix crashes and phone restarts

pradad7raulpradad7raul Level 1
edited September 2020 in ZenFone Max Pro Series

Every day when i start watching series on netflix, the screen hangs and then the mobile restarts itself, it doest happen with any other apps . I have Zenfonemaxprom1

Comments

  • Hi there, kindly follow the below steps:

    1. Check your phone for latest software version.

    2. Clear cache & storage of Netflix App after backing up & disable/re-enable App.

    4. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    5. If still you face the issue factory reset your phone after taking a full backup.

This discussion has been closed.