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I found a problem where my battery can't be charged 100% can anyone help? When 93% charging stop?.

iosman001iosman001 Level 1
edited September 2020 in ZenFone 5 Series

Hello,

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 5Z
  2. Firmware Version: latest
  3. Rooted or not: No
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


thanks

iosman

Comments

  • victor010victor010 Level 5

    Hi, we'd request you follow the below steps:

    1. Clear system cache.

    2. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    3. If still you face the issue factory reset your phone after taking a full backup.

This discussion has been closed.