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Zenfone 5z main camera blur after .70 update

mtn.madhanmtn.madhan Level 1
edited September 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name:Zenfone 5z
  2. Firmware Version: .70
  3. Rooted or not: Not
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Comments

  • victor0_ASUSvictor0_ASUS mod

    Hi, kindly follow the below steps:

    1. Check your phone for latest software version

    2. Go to Camera settings & try changing focus mode

    3. Clear cache & storage of Camera App after backing up & disable/re-enable camera App

    4. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    5. If still you face the issue factory reset your phone after taking a full backup.

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  • sinashbtsinashbt Level 1

    Hello,

    I too am facing the same issue after the last firmware update.

    Phone model is zenfone 5z

    Firmware: .87

    Main camera is blurry, it doesn't focus on anything. Even I am unable to scan the QR codes from other apps like PayTm due to out of focus camera.

    Please help. Thanks

    P_20200616_080714.jpg
    P_20200615_085742.jpg


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