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dead pixels on New Asus zenbook flip 14

adg764adg764 Level 1
edited September 2020 in 2-in-1
  1. System: asus zenbook flip 14 ryzen 5
  2. Battery or AC:
  3. Model:
  4. Frequency of occurrence:
  5. Refairly frequent set OS:
  6. Screenshot or video:

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Detailed description：

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  • adg764adg764 Level 1
    WhatsApp Image 2020-05-26 at 12.36.43.jpeg
    WhatsApp Image 2020-05-26 at 12.37.46.jpeg
    WhatsApp Image 2020-05-26 at 12.38.34.jpeg

    For some reason i was unable to upload photos in the original post.

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  • AnthonyLee_ASUSAnthonyLee_ASUS mod
    edited May 2020

    Hi @adg764 Please check if your BIOS, Windows (1903/1909) is up to date, and drivers (video card especially) are all updated.  Please confirm below points:

    1. Is the "black block" stays at the same spot all time in every applications you're using? If not, please let me know what application is running, or what action that will cause dead pixel to show up.
    2. When did it start to happen? (ex: After update/install program)

    Thanks!

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