UX581GV i9-9980HK Laptop Frozen/ dark screen
- System: Win 10 Pro
- Battery or AC: Both
- Model: UX581GV i9-9980HK
- Frequency of occurrence: Often
- Reset OS: YES
- Screenshot or video:
Detailed description：Laptop goes into a frozen/ unresponsive state sometimes with screen on and sometimes the screens go dark. Both states I have to press the power button for a few seconds to power down then I can power it back up to be operational. It randomly happens I can't say it is doing a specific task other than light cpu load. It can either be at idle not doing anything or I could have it streaming on netflix, youtube, entertainment sources. Peripherals I have a Logitech G900 mouse that is constantly in use with this laptop wireless and wired when charging. This issue has been in this laptop since new system resets were done thinking it would solve the issue. Just did a factory image reinstall friday night 5/22 and it still has the issue because it froze one me tonight 5/24. BIOS 307. Anyone experiencing this from a UX581GV i9-9980HK?