en Expand for more options.
Announcement Phone Community Laptop Community

WIFI issues

waiser288waiser288 Level 1
edited September 2020 in ROG Phone 2

After update to

Screenshot_20200523-005023608.jpg

The phone can not connect to any wifi. Have deleted WiFi and added back. Even reset the network settings.

Please help. Don't want to do full reset.

Comments

  • waiser288waiser288 Level 1

    Any update devs?

  • Gustav_ASUSGustav_ASUS mod

    Are you able to scan for available networks as usual?

  • waiser288waiser288 Level 1

    Yes scanning works. Able to find lots of networks.

    Screenshot_20200526-152825310.jpg
    2020-05-26-15-28-46.mp4


  • Gustav_ASUSGustav_ASUS mod

    Thanks,

    1) What is the brand and model of your router? See if there's a firmware update available.

    2) Try disabling randomized MAC by going to Wi-Fi preferences -> Saved networks -> cx-guests -> Privacy -> Use device MAC

    3) If you have developer options enabled, turn them off.

    If this doesn't solve your issue, we'll want to log your device.

  • waiser288waiser288 Level 1
    edited May 2020

    Router is DLink and firmware is upto date

    Disable ramdomized Mac was the fist thing I turned off.

    Development option ha not been enable by going to software information and tapping the build number 5 times.

    Please provide steps to obtain logging for you.

  • Gustav_ASUSGustav_ASUS mod

    @waiser288 Cool, I've sent you a PM with instructions.

  • jverpraet62jverpraet62 Level 1

    Hi,

    Could you tell me what was the solution, my Max Pro M1 cannot see my favourite network at work ( so cannot be connected) but it works perfectly at home.

    Thanks

  • waiser288waiser288 Level 1

    Still reviewing.

This discussion has been closed.