Received new G14 with dead pixels on screen

edited September 2020 in Others
  1. System:
  2. Battery or AC:
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Detailed description:waited 2 weeks for the Zephryus G14 to arrive and it arrives with a cashew sized black spot on the screen. In a matter of hours its doubled in size.

How can Asus miss a manufacturing defect like this? Anyone had this problem with a newly purchased laptop? Did Asus handle the issue appropriately with regards to a warranty? Thank you.


  • Hello Matthew,

    This is not a dead pixel , very like to be a broken panel, but not sure caused by a drop, hit or something else.

    Please kindly provide SN in the PM I send you,

    and you may decide to ask for replacement to the seller

    or send to our official service center together with your evidence of purchase.

    Let me know your decision.

    Thank you.

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