when I try to touch and open one app the touch delivers on another app and opens that app

edited September 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: Asus zenfone max pro m2

Firmware Version:PKQ1.WW_Phone-16.2017.2004.075- 

  1. 20200407

  2. Rooted or not: no
  3. Frequency of Occurrence:
  4. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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when I try to touch and open one app the touch delivers on another app and opens that app

Comments

  • Hi, we'd request you follow the below steps:

    1. Clear system cache.

    2. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    3. If still you face the issue factory reset your phone after taking a full backup.

  • 6pslima20026pslima2002 Level 2
    edited May 2020

    If you face the issue only on the homescreen, it may be because your launcher allows icons/widgets to overlap. Reset your launcher or use a different one.

    Else, it may be a problem with your touchscreen/scratch-guard. Or your fingertip might be wet.

  • sujanjsr0sujanjsr0 Level 2
    edited May 2020

    Just stop smoking weed

This discussion has been closed.