trigeralphatrigeralpha Level 1
edited September 2020 in ZenFone 4 Series

I can't take the selfie . I need help please.



  • drruhinakhatundrruhinakhatun Level 1
    edited June 2020

    I can't take selfie in my ASUS zenfone 2 Laser...

  • Hi friends,

    Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:

    1. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"

    2. Does it appear on the stock camera only or on other camera apps (e,g. Instagram) as well?

    Please try clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage), and try to re-install 3rd party camera apps and check again.

    3. Does the issue appear after any system/apps download or upgrade?

    Please provide me your model name and your firmware version

    # Model Name: Settings>System>About phone>Model

    Refer to the link below to check the model name by model no. in the link 

    # Firmware version

    Settings>System>About Phone>Software information>Build Number

    If you try to update to the latest version, does the issue still remain?

This discussion has been closed.