Battery is not working

seungoh26seungoh26 Level 1
edited September 2020 in ZenBook
  1. System: Windows 10
  2. Battery or AC: Battery is not charging
  3. Model: Asus zenbook UX431F
  4. Frequency of occurrence: Just today, even though I got the laptop on monday the 18th of May
  5. Reset OS:
  6. Screenshot or video:


Detailed description:I have only got this laptop recently so I am not sure what is going on. I have tired turning the power on and off and tried different chargers to see if the charger is faulty. When I had a look at device manager, the windows AC adapter software was missing, all that is there is the Microsoft ACPI battery controls but nothing else. I am currently a student so I really need any information on this. I also cannot take out the battery since I do not have the screws to open the back panel.



    Once i got the battery to run out of juice and plugged it back in, it came back and i could charge it again horahh.

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