I found a problem where my battery can't be charged 100% can anyone help? When 93% charging stop.

marthinl452marthinl452 Level 1
edited September 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 5Z
  2. Firmware Version: latest
  3. Rooted or not: No
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.



  • Hi marthinl452

    Thank you for your sharing. Please check if you have opened "Battery Care"

    Setting>Battery>PowerMaster>Battery care

    If you have opened "Battery Care", schedule charging will charge the phone to 80% first, then charge to 100% in last 2 hours of the setting period.

    Also, you can enter "Safe Mode" to charge your phone to see if the situation remain the same.

    # How to enter and exit "Safe Mode"


    Does the issue start after any firmware/app download or update? Please try to re-insert the charger and re-boot the phone. If the phone turn off, could it be charge to 100%? If it could, please provide me the screenshot of


    ②Setting>Battery>3 dots on the top"Show app usage"

    Furthermore, how old is your battery? You can also contact ASUS repair center in the country of your residence to check your battery health: https://www.asus.com/support/Service-Center-All-Countries/

    If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

This discussion has been closed.