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Media volume automatically goes down to zero with or without headphones eit

zenfans_O25Xzenfans_O25X Level 1
edited September 2020 in ZenFone 5 Series

Please help here I cannot keep the media volume to desired one and volume goes all way to.zero

This is happening from today even on speaker mode I cannot keep the volume to desired level.

Comments

  • zenfans_O25Xzenfans_O25X Level 1

    I used different headphones still the same issue my headphones are in good condition

  • victor010victor010 Level 5

    Hi, we'd request you follow the below steps:

    1. Clear system cache.

    2. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    3. If still you face the issue factory reset your phone after taking a full backup.

This discussion has been closed.