Problem

Facing fingerprint sensor sounds issue

Slow charge

Comments

  • Settings suggestions not removing

    Sound quality is low in speker

  • Hi dinkarks321,

    Is your phone ZB601KL or ZB630KL?

    Please provide your firmware version: Settings > About phone > Build number.

    Could you describe in more details about the"fingerprint sensor sounds issue"?

    For slow charge problem,  are you using the original charger? Please try with new cables and check again. 

    The fast charging appears after a few minutes when you plug in your charger. Please check your lock screen after a few minutes.

    If the problem still appears, please tell us at which battery levels does fast charging not work.

    Thank you 🙂

  • Hi princejiobettiah,

    Regarding the inability to remove the recommended Settings, after investigation, the Android 10 platform AOSP system does not provide a removal solution. In order to maintain the stability of ZenFone Max Pro M1 in Android 10, we will continue to provide the recommended Settings. If you have already performed the recommended settings, we suggest that users ignore them and we apologize for the confusion.


    If the current experience is affecting your normal use, we would recommend that you downgrade to Android 9. Please refer to the links below:

    http://www.asus.com/Phone/ZenFone-Max-Pro-M1/HelpDesk_Download/

    http://www.asus.com/support/FAQ/1042349

    We apologize for any inconvenience caused and your consideration will be very much appreciated. Thank you for your continued support ASUS products.

This discussion has been closed.