ZC554KL camera front and back turned black

psloopsloo Level 1
edited September 2020 in ZenFone Max Series

Please tell us some basic information before asking for help:

  1. Model Name: ZC554KL ( ASUS_X00ID )
  2. Firmware Version: lastest version
  3. Rooted or not:
  4. Frequency of Occurrence: last week suddenly turn black
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Comments

  • psloopsloo Level 1

    what should i do to resume the cameras? please advise. thanks

  • Hi psloo

    Sincerely apologize for any inconvenience caused. Does the issue appear on the stock camera and Instagram as well?

    We suggest that you try clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage), and try to re-install Instagram and check again.

    If the situation remain the same, please please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/

This discussion has been closed.