My phone asus Z010D did not get any update and hanged overly please help to solve this problem

Please tell us some basic information before asking for help:
- Model Name:
- Firmware Version:
- Rooted or not:
- Frequency of Occurrence:
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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SMS Problem my phone
My phone didn't get any update and always hang it doesn't work properly......
Same problem and same unit of phone. What do we do? Pls reply.