Asus Zenfone max pro M2 beta version many problem

Asus Zenfone max pro M2 Android 10 beta update battery drain , not fast charging late charging , all ways force stop, many Android 10 feature not working , pubg playing battery backup low , camera quality low after update,

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  • So many problems are facing Android 10 beta update battery charging slow battery drain very fast

    Luncher cresh and camera quality rear and front very bad

    Pubg mobile game not working properly in beta update ,

    Video slow motion not here and Native video calling not working

    Dark mode not working properly third party application

    Not update security patch update timely

    Theme and wallpaper not here i required and camera to Api not working

    Many more problems are facing Android 10 beta version update

  • Network issue facing after Android 10 beta update update sounds quility not good and gaming mode here but not working properly

  • HDKHDK Level 1

    my Chrome is not working

    Google is not working

    System ui crashing it's showing wait or quit

    Xplayer is not working

    And lots of apps are not working

    Google proferences are not working in setting

    It's second last option in setting please help guys

    Iam very sad just gathered money five years to buy this phone on my bday

    But it stucked my money please help guys

    Please give some update

  • Y_ASUSY_ASUS mod
    edited May 2020

    Hi SamirRanjanPadhan2,

    Please provide your firmware version: Settings > About phone > Build number.

    battery drain: Is the battery drain problem appearing in use or sleep mode?

     To monitor the battery usage, please go to Settings>>Battery>>More>>Battery usage, and stop or reinstall the high battery usage apps.

    These are our suggestions to improve the battery drain problem: https://www.asus.com/IN/support/FAQ/1041741

     These are our tips to maintain a healthy battery using habit: https://www.asus.com/in/support/FAQ/1009546 

    If your phone is over one year of use, you may go to service center to check the battery health (life cycle remain), and check if replacing a new battery is needed.

    not fast charging:

    We would like to understand whether you're using the ASUS original charger. We suggest that you try with new cables and check again. 

    Please also note that "fast charging/charging rapidly" appears after a few minutes when you plug in your charger. Please make sure to check your lock screen after a few minutes.

    Furthermore, there are some scenarios that may affect the fast charging status: 

    A.   If the system is under high resource usage (high temp) or the battery level is over 85%, the device will trigger a protection mechanism, which lowers the charging current.

    B.   Check if there is some object or stain in the charging port. We recommend to use a soft brush to clean the charging port.

    C.    We recommend to test charging in safe mode. How to enter safe mode: https://www.asus.com/IN/support/FAQ/1005163

    If in safe mode, the problem is not observed, the system performance may be affected by 3rd apps. We recommend to factory reset the system. 

    If the charging status is still unstable in safe mode, we recommend to go to repair center for further checking. 

    If the problem still appears, please tell us at which battery levels does fast charging not work.

    all ways force stop: Please tell us the app/app version/ detailed steps you performed/ screenshot or short video

    many Android 10 feature not working: Please help us describe in detail what features

    pubg playing battery backup low: Please help us describe in detail the issues faced in PUBG

    camera quality low after update: Please try clearing cache & storage of your camera and check again. 

    If behavior still appears, please tell us your camera version and show us an original photo of this problem. 

    Please also provide us the information as below:

    Rear/front camera, the ambient brightness, which camera mode, what camera settings( Screenshot the preview before you take the picture. Also, access the camera settings by tapping the upper right three dots and screenshot this page.)

    Thank you. 🙂

  • Hi SamirRanjanPadhan2 & HDK & dheerajvrm328,

    Is your phone ZB601KL or ZB630KL? 

    Please specify your firmware version: Settings > About phone > Build number.

    Thank you. 🙂

  • Kobe_24Kobe_24 Level 1

    Even i am facing issues with charging

  • ananthuananthu Level 1

    After 2nd beta update the phone got really stable good battery performance, fingerprint working,new icons, headphone low frequency problem solved



    The only problem now I m facing is the low sound of speaker and a black bar present at the bottom

  • Hi Kobe_24,

    Is your phone ZB601KL or ZB630KL? 

    Please provide your firmware version: Settings > About phone > Build number.

    We would like to understand whether you're using the ASUS original charger. We suggest that you try with new cables and check again. 

    Please also note that "fast charging/charging rapidly" appears after a few minutes when you plug in your charger. Please make sure to check your lock screen after a few minutes.

    Furthermore, there are some scenarios that may affect the fast charging status: 

    A.   If the system is under high resource usage (high temp) or the battery level is over 85%, the device will trigger a protection mechanism, which lowers the charging current.

    B.   Check if there is some object or stain in the charging port. We recommend to use a soft brush to clean the charging port.

    C.      We recommend to test charging in safe mode. How to enter safe mode: https://www.asus.com/IN/support/FAQ/1005163

    If in safe mode, the problem is not observed, the system performance may be affected by 3rd apps. We recommend to factory reset the system. 

    If the charging status is still unstable in safe mode, we recommend to go to repair center for further checking. 

    If the problem still appears, please tell us at which battery levels does fast charging not work.

    Thank you.

  • Hi ananthu,

    The only problem now I m facing is the low sound of speaker:

    Does it appear on system notification/ringtone/media? If media, what app/app version are you using? Do you have a music link you can provide as an example? What's the volume level that you feel too low? Was it lower compared to Android Pie or which version?

    a black bar present at the bottom: 

    Could you tell us which app/your navigation bar type/ display size?

    Thank you. 🙂

  • Hi ananthu,

    An updated Android 10 version WW-17.2017.2006.429 has been released.

    We have improved sound volume and quality in this version.

    You may manually download from our website: https://www.asus.com/supportonly/ZenFone%20Max%20Pro(M1)(ZB601KL)/HelpDesk_BIOS/

    Thank you and have a nice weekend 🙂

  • When Android 10 stable update for Asus zenfone max pro m2 when not give any update

  • Asus zenfone max pro m2 Android 10 stable update asus too much late testing beta version update seen January 2020.

    6 months are here but not provided full android 10 stable update why late asus

  • When Android 10 stable update for asus zenfone max pro m2

  • Y_ASUSY_ASUS mod
    edited July 2020

    Hi SamirRanjanPadhan2,

    Sorry, we don't have information about stable update for zenfone max pro m2. Android 10 Beta for ZenFone Max Pro M2 is available on the ASUS official site:

    ZenFone Max Pro M2: https://www.asus.com/Phone/ZenFone-Max-Pro-M2/HelpDesk_BIOS/

    ASUS will monitor user feedback and provide an update in the future. Please stay tuned with us on our website for the latest news. Thank you for your continued support and patronage.

This discussion has been closed.