facing problem after android 10 version 424 update

nathd12nathd12 Level 1

1. Slow charging

2. Poor battery back up

3.speaker sounds very poor

4.network fluctuating issues

Comments

  • Y_ASUSY_ASUS mod
    edited May 2020

    Hi nathd12,


    1. Are you using the original charger? Please try with new cables and check again. 

    We would like to understand whether you're using the ASUS original charger. We suggest that you try with new cables and check again. 

    Please also note that "fast charging/charging rapidly" appears after a few minutes when you plug in your charger. Please make sure to check your lock screen after a few minutes.

    Furthermore, there are some scenarios that may affect the fast charging status: 

    A.   If the system is under high resource usage (high temp) or the battery level is over 85%, the device will trigger a protection mechanism, which lowers the charging current.

    B.   Check if there is some object or stain in the charging port. We recommend to use a soft brush to clean the charging port.

    C.      We recommend to test charging in safe mode. How to enter safe mode: https://www.asus.com/IN/support/FAQ/1005163

    If in safe mode, the problem is not observed, the system performance may be affected by 3rd apps. We recommend to factory reset the system. 

    If the charging status is still unstable in safe mode, we recommend to go to repair center for further checking. 

    If the problem still appears, please tell us at which battery levels does fast charging not work.


    2. Could you provide us more details? Please show us a screenshot of the problem if possible.

    3. Could you tell us the app/app version/ music link/ describe how the sound sounds? 

    4. Does this appear with 4G?

    1) Please try resetting your network. (Settings > Connections > More > Network settings reset.)

    2) Please tell me your mobile network provider

    3) Please show me a screenshot of the signal strength when the problem appears.

    (Settings > System > About phone > Status > SIM status)

    4) Please change to another SIM card by another network provider, and check if the problem still appears.

    Please also put your SIM card into other phones and check if the problem appears.

    5) What kind of location does this happen? Are you in any building/ on a transportation/ in the basement/indoors or outdoors?

    Please check in other locations as well.

    Thank you. 🙂

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