This widget could not be displayed.
This widget could not be displayed.
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

phone died before one year

Grazielle
Star I

‎05-16-2020 09:44 PM

The phone died and it seems to be needed to creat a discussion bc there is no communication at all in asus website. The phone number doesn't work and i just can find a shop where i can bring my pphone to be checked. Is that right?

I need my pretty new phone to go back to life!
0 Kudos
1 REPLY 1

Christine_ASUS
Community Legend II

‎05-22-2020 02:02 AM

Hi Grazielle
Sincerely apologize for any inconvenience caused. Please check if you could still transfer data to PC via USB cable and try to back up data.
Please try following steps to access recovery mode.
1. Keep pressing "volume down key"
2. Press "power key" and stop press " power key" once you feel the vibration
3. Still keep pressing "volume down key" and stop press "volume down key" once you enter [Android Recovery] Screen
4. Choose "Wipe data/factory reset"
#Hardware Reset Guide
https://www.asus.com/support/FAQ/1006346/

If the situation remain the same, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

By calling, they may ask you some basic information, kindly check your model name and Serial Number before calling. 
#How to find product Serial Number
https://www.asus.com/support/article/566
0 Kudos
Youtube support channel