ASUS TUF FX505D FX505DT STUCK ASUS LOGO SCREEN AND CAN'T ACCESS BIOS AFTER INSTALLING SSD M.2 NVME S

  1. System: Windows 10 Home V 1909 (Build 1833.836)
  2. Battery or AC: Both
  3. Model: TUF FX505DT HD
  4. Frequency of occurrence: Frequency
  5. Reset OS: Yes
  6. Screenshot or video: Yes

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Detailed description:

I have been using Asus TUF FX505DT since 1 week ago.

yesterday i just bought a WD Blue SN550 M.2 SSD NVMe 500GB (support pcie gen3 upto lane 4).

After this SDD is installed in slot M.2, then I power on this laptop, but stuck on the Asus logo screen. none of the F1-F12-DEL-ESC keys work. except the power button to turn off the laptop. (sv nvme must be removed for my laptop to boot)


After that incident, I did a search on the internet, and found quite a number of cases happened to other people. they have updated the bios to version 310, settings related to m.2 / nvme in the bios, but it didn't solve the problem.

so they must to remove SSD or replace the SSD with specific brand / type to make their tuf laptop could boot again.


please provide clear information regarding this issue.

what causes this to happen?

what ways can be done to fix this problem?


For the Asus Support Team, please submit this issue to the relevant team for immediate correction. because many Asus FX505D users find this.


thank you very much in advance for the answers and support!🙏

Stuck on asus logo screen:


Tagged:

Comments

  • they updated to version 310 on the gx502 too and I don't know yet if I should udate or not your problem is porbably related to the nvme settings in bios, after you update the bios settings reset, try to change storage tecnology from the intel one to AHCI it should fix the issue

  • Hello taufiq,

    I'm sorry that we are not able to guarantee the comparability for all kinds of NVMe SSD.

    Below are the one we have tested.

    HYNIX-HFM128GDJTNG

    Kingston-RBUSNS8154P3

    Thank you, and your opinion has been reported.

  • thank you for your response & information!


    regarding this problem, I just got info from a forum, from asus tuf fx505DY users.

    that he can finally use the WD blue SN550 nvme SSD on his laptop. the way he does is upgrade the bios to version 315.


    can this solution also work on tuf FX505DD / DT / DU?

    to this day the latest bios available for this model are still 310.


    will we also get bios update version 315 or the like that can fix the problem with NVME compatibility on DD / DT / DU series laptops?

  • Any update on this issue? They already realy a Bios update version 314 for asus tuf xf505.

  • hi, acctually I just bought the same SSD and I got the same issue, my BIOs is 310 version but it´s the last one

  • [SOLVED]

    @Blake_ASUS  @jeff09011986 @santiagojgrg


    Hi, I've updated the BIOS to version 314.

    after updating the bios finally my WD Blue SN550 500GB SSD is working fine now! 😀

    I've been using this SDD for about 1 week and there are no problems.


    Thank you Asus and friends!


  • hi, that's amazing but how you upgrade the BIOS? because the only BIOS that my ASUS offers me is the 310 version.


  • I AM HAVING THE SAME SITUATION HERE FOR ASUS ROG STRIX G531GD . AFTER ADDING WD NVMe 500 GB SSD , IT DOESN'T BOOT UP , INSTEAD SHOWING THE ROG LOGO (STUCK THERE ) . MY BIOS IS UP TO DATE ( version 308) .

    SOMEONE PLEASE HELP ME FIND A SOLUTION

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