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Zenphone5 LTE/4G PROBLEM

stringbeans41stringbeans41 Level 1
edited September 2020 in ZenFone 5 Series

After updating phone May 15, 2020 phone just only H+ sign... I have did all troubleshooting.

1. *#*#4636#*# - to LTE only

2. Restart phone

3. Factory reset

4. Change sim card

Screenshot_20200516-144606656_1.jpg


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Comments

  • Christine_ASUSChristine_ASUS mod

    Hi stringbeans41

    Thank you for your asking. Kindly provide the information below so that we could better assist you.

    1. Your current firmware version

    Setting >System>About Phone>Software information

    If you try to update to the latest version, does the issue still remain? Could LTE and 4G work before update, and which version could LTE/4G work?

    2. After you try change sim card, couldn't they works? Could you tell us the name of the carriers you've tried that have this problem?

    3. Have you tried to open/close Volte?

    Setting>Network & Internet>Mobile network>Advanced>Disable Enhanced 4G LTE Mode

    4. What's your preferred network settings? (2G/3G or 2G/3G/4G)

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