niel_lloren24niel_lloren24 Level 1
edited September 2020 in ZenFone Max Pro Series

Hi...good evening ....may i ask some.question..why cannot download a g cash device.. somethings happen...cannot comptible to my device . And second question .if there an update for new zenfone max series. Like zenfone max pro m3. If posible please give me some info..


  • Hi niel_lloren24

    Thank you for your asking.

    > Gcash app download issue

    Kindly provide the information below so that we could better assist you.

    1. Model Name: Settings>About phone>Model

    Refer to the link below to check the model name by model no. in the link

    2. Your current firmware version

    Settings >About Phone>Build Number

    If you try to update to the latest version, does the issue still remain?

    3. Does the phone have enough storage? "Settings>Storage"

    If the situation remain the same, could you provide me the error message or the screenshot in Play Store while you're downloading the App?

    >New Model

    For further information related to any new product, please stay in tune with our social media channels or visit our Asus support website.

    Thank you for your continued support and patronage

This discussion has been closed.