Please solve major requirements first

1.battery backup

2.heating problem

3.ram management.

4.sound output

5.Fast charging fix. These are the major requirements of any customer.

Comments

  • nidhin3nidhin3 Level 2

    For me

    1) battery backup is good

    2) No heating

    3) Good Ram managent


    Problems faced

    1) Very bad Audio quality.

    2) Low brightness issue. Even after setting 50 % brightness I'm not getting a good screen brightness

    3) Cant remove the Google search bar from homescreen

    4)Not able to remove recomendations from settings

    5) Navigation bar width is large when display size is set to small ( Can be corrected going to developer options. But it needs to be fixed by default)

    6) No HD option in PUBG

  • Add native video call features with inbuilt voice recorder in Dialer app

  • Y_ASUSY_ASUS mod
    edited May 22

    Hi úmã!ñG,

    1. Could you show us a screenshot of the problem?

    2. Which part of the phone does it heat up? Does it appear after any specific actions? Please refer to this FAQ: https://www.asus.com/support/FAQ/1011555/

    3. Could you describe in more details on the RAM management problem? 

    4. For the sound problem, could you tell us does this appear on wired earphone/bluetooth headphones/phone's speaker? What app/app version are you using? Do you have a music link you can provide as an example? Could you describe in more details about the sound problem?

    5. We would like to understand whether you're using the ASUS original charger. We suggest that you try with new cables and check again. 

    Please also note that "fast charging/charging rapidly" appears after a few minutes when you plug in your charger. Please make sure to check your lock screen after a few minutes.

    Furthermore, there are some scenarios that may affect the fast charging status: 

    A.   If the system is under high resource usage (high temp) or the battery level is over 85%, the device will trigger a protection mechanism, which lowers the charging current.

    B.   Check if there is some object or stain in the charging port. We recommend to use a soft brush to clean the charging port.

    C.      We recommend to test charging in safe mode. How to enter safe mode: https://www.asus.com/IN/support/FAQ/1005163

    If in safe mode, the problem is not observed, the system performance may be affected by 3rd apps. We recommend to factory reset the system. 

    If the charging status is still unstable in safe mode, we recommend to go to repair center for further checking. 

    If the problem still appears, please tell us at which battery levels does fast charging not work.


    Thank you. 🙂

  • For me.

    1. Heating issue

    2. Sound output

    3. Vodafone VOLTE Not working

  • Hi [email protected],

    Sorry, after checking with relevant teams, native video calling is not available on ZB601KL. We suggest that you could use "Google Duo" or other third party apps to video call.

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