my zenfone max pro m2, suddenly got heaten up, than my screen flickered then gone blanck

subhamsai27

Please tell us some basic information before asking for help:

1. Model Name:asus zenfone max pro m2
2. Firmware Version:
3. Rooted or not:
4. Frequency of Occurrence:
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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all other functions are working well, touch screen is also working underneath, please help guys

victor010

Hi, are you able to restart the device?

Try the same under safe mode:

Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

subhamsai27

yes, i have tried,still not working,